Legal process
Law enforcement and emergency requests
The operator cooperates with valid legal process and with requests to prevent imminent harm. This page explains what can be provided and what cannot.
How to submit a request
Send requests to abuse@shopdigital.art from an official agency address, with a reference number, the legal authority, the specific account or room identifier, the date range, and the requested data. Requests should be narrowly scoped and lawfully issued in the relevant jurisdiction.
What may be available
- Account identifiers, username, display name, profile image, status, and timestamps;
- Friend relationships and invite relationships;
- Post text, comments, reactions, and moderation history;
- Matrix user ID, room membership, room IDs, device/session metadata, and event timestamps;
- Audit records of moderation and administrative actions.
What is not available
Direct messages and chat attachments are end-to-end encrypted. The operator does not hold the decryption keys and cannot provide plaintext, decryption keys, or a reconstruction of encrypted conversations. In some cases, metadata and ciphertext may exist; ciphertext is not useful without a device key. Do not represent a request as complete until the encryption limitation is understood.
Emergency disclosures
The operator may disclose limited information without legal process where necessary to prevent serious imminent harm or death, consistent with applicable law. Emergency requests should state the emergency, the specific risk, the minimum data needed, and a call-back contact. Every emergency disclosure is reviewed and logged.
Preservation
A preservation request can ask the operator to retain existing records for a defined period while formal process is obtained. Preservation does not require disclosure and does not create content that does not already exist. Encrypted content remains encrypted.
Transparency and notice
Aggregate statistics are published on the transparency page. The operator may notify a user of a request unless prohibited by law or a court order, or unless notice would create a risk of harm.